What data we may collect

• first and last name;
• phone number;
• email address;
• contacts in Telegram, WhatsApp and other messengers;
• booking details, including travel date, flight number, arrival or departure time, hotel, number of people and luggage;
• order, payment, refund and booking information;
• messages, requests and correspondence;
• technical data automatically transmitted when using the website, including IP address, device and browser data.

How we receive data

• through website forms;
• through Telegram, WhatsApp, phone and email;
• through booking forms;
• through CRM;
• from partners and contractors where necessary to fulfil an order;
• automatically when using the website and online services.

Why we use data

• processing requests and inquiries;
• contacting the customer;
• booking excursions, transfers and other services;
• confirming, changing or cancelling an order;
• coordination with drivers, guides, organizers and contractors;
• payment and refund accounting;
• internal records and CRM management;
• compliance with legal requirements;
• handling claims and resolving disputes;
• ensuring website and service security.

Sharing data with third parties

We may share personal data only to the extent necessary to provide services.

• tour organizers;
• transport companies and drivers;
• guides and local hosts;
• IT and CRM contractors;
• payment, accounting and technical services;
• government authorities where required by law.

Data retention period

We store personal data no longer than necessary for the purposes of processing, unless a longer retention period is required by law or to protect the Company’s legitimate interests.

After the purposes of processing are achieved, data is deleted, destroyed, anonymized or archived where necessary.

Data protection

We take reasonable organizational and technical measures to protect personal data from loss, unauthorized access, alteration, disclosure or destruction.

User rights

• request information about their personal data;
• request correction of inaccurate data;
• request deletion of data where provided by law;
• restrict data processing where permitted by law;
• withdraw consent where processing is based on consent;
• contact us with a question or complaint regarding personal data processing.

Cookies and technical tools

As of the publication date of this Policy, the website does not use separate marketing or advertising cookie tools.

The website may use basic technical tools, server logs, hosting elements, contact forms and other tools necessary for proper website operation.

Links to third-party services

The website may contain links to third-party websites and services. We are not responsible for the content or privacy policies of such resources. Users are advised to review their terms independently.

Policy changes

We may update this Privacy Policy. The current version is always published on the website with the date of the latest update.