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Personal Data Processing and Protection Policy
Thai For Travel Documents
How Thai For Travel collects, uses, stores and protects personal data of website users and customers.
General provisions
This Policy explains how Thai For Travel Co., Ltd collects, uses, stores, discloses, transfers and protects personal data of website users, customers, partners and other individuals. It is prepared under Thai law, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA).Company information
Company: Thai For Travel Co., Ltd
Registration number: 0205567010883
Registered address: 245 Moo 9 Nongprue Pattaya City, Bang Lamung District, Chon Buri 20150
Phone: +66 6-3735-9276
Personal data email: privacy@thaifortravel.com
Personal data we may collect
The Company may process the following categories of personal data:Identification and contact data
- first and last name;
- phone number;
- email address;
- Telegram, WhatsApp and other messenger contacts;
- other information you voluntarily provide.
Booking data
- travel date, flight number and arrival or departure time;
- hotel or accommodation address;
- number of travellers and luggage;
- selected service, excursion, transfer or tour;
- other information needed to fulfil the order.
Order and payment data
- booking details;
- payment amount and status;
- refunds, deposits and settlements;
- accounting and operational information.
Communication data
- messages, requests and conversation history;
- communications through the website, Telegram, WhatsApp, booking forms and CRM;
- reviews, claims, comments and other materials you send to us.
Technical data
- IP address and access logs;
- device, browser and operating-system information;
- other technical data generated when using the website or online services.
Sources of personal data
We may receive personal data directly from you, through the website, Telegram, WhatsApp, booking forms and CRM, from your representatives, partners and contractors, or automatically when you use digital services.Purposes of processing
- handling requests and contacting customers;
- selecting, booking, changing and cancelling travel services;
- arranging transfers, excursions and tours;
- confirming orders and providing support;
- processing payments and refunds;
- maintaining records and CRM;
- coordinating with organisers, carriers, guides and contractors;
- complying with law and protecting legitimate interests;
- securing the website and services.
Legal bases for processing
Processing may be based on consent, contract performance or pre-contractual steps, a legal obligation, legitimate interests, protection of vital interests, or another ground provided by applicable law.Sensitive personal data
The Company generally does not request or process sensitive personal data unless required by law or objectively necessary for a specific service. Exceptional processing requires an appropriate legal basis and enhanced safeguards under the PDPA.Recipients of personal data
Data may be shared only as necessary with excursion organisers, transport companies and drivers, guides and local hosts, IT and CRM providers, communication, payment and accounting services, government authorities where required by law, and other contractors needed to fulfil an order.Cross-border transfers
Personal data may be transferred outside Thailand when necessary to operate the website, communicate with customers, process bookings or use online services. The Company takes reasonable steps to apply an appropriate legal basis and safeguards under the PDPA.Retention periods
We retain personal data no longer than necessary for processing, unless a longer period is required by law, accounting rules, contractual obligations or the protection of legitimate interests. Data may then be deleted, destroyed, anonymised or archived.Data subject rights
Subject to applicable law, you may request access, correction, deletion or restriction of processing, withdraw consent, object where permitted, and submit questions or complaints about personal-data processing.How to exercise your rights
Contact us using the details below. We may verify your identity and respond within the period required by law. Some requests may be limited where retention or processing is legally required.Data security
The Company applies reasonable organisational and technical measures against loss, unauthorised access, alteration, disclosure or destruction, including access restrictions, backups, internal rules and controls for CRM and communication channels.Security incidents
If a personal-data security incident occurs, the Company will assess it and act in accordance with applicable Thai law, including any required notification to the competent authority or affected individuals.Cookies and similar technologies
As of publication, the Company does not use cookies for marketing profiling or separate advertising analytics unless expressly stated. Technically necessary tools, logs, hosting elements, forms and anti-spam mechanisms may be used. Future analytics or marketing cookies will be described in an updated notice.Marketing communications and consent
The Company does not currently operate a separate marketing-consent notice system through the website. If direct-marketing tools are introduced, the legal basis, consent process and withdrawal mechanism will be described separately.Children’s personal data
For services ordered for minors, the Company processes only data necessary for the service, travel safety and legal compliance. Confirmation of a parent’s or legal representative’s authority may be requested.Third-party websites and services
The website may link to third-party resources, messengers, booking systems, payment pages and other services. The Company is not responsible for their content or data practices; users should review their terms and privacy policies.Changes to this Policy
The Company may amend this Policy because of changes in law, business processes, data channels, contractors or security measures. The current version is published with the latest-update date.Contact details
Thai For Travel Co., Ltd
245 Moo 9 Nongprue Pattaya City, Bang Lamung District, Chon Buri 20150
Phone: +66 6-3735-9276
Email: privacy@thaifortravel.com